Cancellation/No Show Policy

Cancellation/No Show Policy

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 15 minutes before your scheduled appointment time to complete any paperwork, screening forms, review insurance information and to start the check-in and rooming process so that your appointment can start on-time with your provider. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of Well Visit and Office Visit appointments. We request a 2 hours notice for cancellation of a Same Day Sick or MyChart Same day appointment. Please call ahead if you know that you will not be able to make a scheduled appointment. Missed appointments that do not meet the above cancellation notice timelines will be subject to the following fee schedule:

• The first missed appointment (per family) will be logged as a warning.
• A $50 fee may be charged for a second missed appointment.
• The third missed appointment in a calendar year may result in discharge from the practice.
• For new patients, a fee may be charged if the FIRST appointment is missed.