Appointment and After-Hours Policy

Appointment and After-Hours Policy

Beacon Pediatrics Appointment and After-Hours Policy

It is our intention to provide your children the best care possible at all times and to accommodate as many requests as is realistic and feasible. It is within this context that we ask you to take a few moments to review policies that affect the way services are provided.

In the Office:

 Arrive early. Please remember that all insurance requires that your insurance data be updated prior to each encounter. This usually takes a few minutes. If this is not done, your insurance may deny your claim. We do not want time spent on administrative requirements to limit your time with the doctor.

 Schedule an appointment by calling 781-745-3322 or through your MyChart portal. We are not a walk-in clinic. If available, walk-in patients may offered the first available appointment. 

 Schedule same-day appointments for sick visits. Appointments are used on a first-available appointment basis.

 Patients who arrive on time are seen at their appointment time. Patients who have arrived on time will be seen ahead of those who arrive late. If you arrive late, we may need to abbreviate or reschedule your child’s visit.

 Call ahead if you are late or unable to make your appointment time. We will do all that we can to accommodate your child’s appointment and to minimize the need to reschedule your appointment.

 Late arrivals (>15 minutes after scheduled appointment) will be offered the next available appointment. In these cases, a no-show charge for the lost appointment will apply. While we will do all that is possible to accommodate requests, the first-available appointment may or may not be on the day the appointment was missed.

 Please call the office if you are unable to make a scheduled appointment. We request 24 hours notice for cancellation of Well Visit and Office Visit appointments. We request a 2 hours notice for cancellation of a Same Day Sick or MyChart Same day appointment.

Please call ahead if you know that you will not be able to make a scheduled appointment. Missed appointments that do not meet the above cancellation notice timelines will be subject to the following fee schedule:
 

• The first missed appointment (per family) will be logged as a warning.
• A $50 fee may be charged for a second missed appointment.
• The third missed appointment in a calendar year may result in discharge from the practice.
• For new patients, a fee may be charged if the FIRST appointment is missed. If you call to cancel the appointment, the no show fee may be waived.

Please see our No-Show Policy for complete details. 

 Appointments for additional children should be made by phone prior to coming to the office. A copay charge is applied for the add-on appointments. If you would like another child to be seen, please schedule appointments for both children by phone prior to coming to the office.

 Turn off cell phones in the office and examination rooms.

After-hours Call Service

 Please limit after-hour calls to urgent issues and emergencies. Please refer to our website Symptom Checker for answers to common illness questions. For refills, appointment requests, and other nonurgent matters, you may leave a message or call the office during regular hours. 

Please also do the following when using this service:

 When leaving a message, please speak slowly.

 Be sure to leave a callback number.

 Disable your call block feature.

 Follow the Nurse Triage or On Call Doctor/NP's instructions.

If the on-call provider is contacted after hours, your insurance may be billed for the service.

We are here to provide the best care we can to your children should the need arise. As always, we welcome the opportunity to care for your children and appreciate your trust in the services we provide.